Privacy Policy

1. Who we are

Citation Risk is a citation verification service that helps users check whether academic-style references appear to exist and whether key citation metadata matches public bibliographic records.

For privacy questions, contact us at: support@lucidlock.solutions

2. Information we collect

We may collect the following information:

Email address

We collect your email address when you submit a form to request instant access, receive product updates, join a waitlist, receive blog updates, or hear about Citation Risk news.

Form submission details

We may collect basic information submitted through website forms, such as your name, role, organization, or message if those fields are provided.

Website usage data

We may collect basic website analytics, such as page visits, browser type, device type, referring pages, and general location data. This helps us understand how visitors use the site and improve the product.

Citation-checking data

If you use Citation Risk to check references, the service may process citation text and related metadata in order to verify references. We do not use private submitted documents to train AI models.

3. How we use your information

We use your information to:

• Provide access to Citation Risk
• Send product updates, blog updates, and launch announcements
• Respond to enquiries
• Improve the website and product
• Understand demand for Citation Risk
• Maintain security and prevent misuse
• Improve citation verification quality using non-sensitive citation integrity patterns

4. Email communications

If you submit your email address, we may send you Citation Risk updates, product news, blog posts, early access information, or related educational content.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

5. Legal basis for processing

Where required by applicable law, we process your personal data on one or more of the following bases:

• Your consent, for example when you submit your email to receive updates
• Our legitimate interest in operating, improving, and securing Citation Risk
• Contractual necessity, where processing is required to provide a requested service
• Legal obligation, where we are required to retain or disclose information by law

6. What we do not do

• We do not sell your personal data.
• We do not train AI models on your private documents.
• We do not publish your submitted citation checks.
• We do not use your email for unrelated third-party marketing.
• We do not claim that citation verification proves a source supports a specific claim. Citation Risk checks citation existence and metadata accuracy.

7. Data sharing

We may share limited data with trusted service providers who help us operate the website, manage email communications, host infrastructure, process analytics, or provide security.

These providers may only process data as needed to provide their services to Citation Risk.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of Citation Risk or others.

8. Data retention

We keep personal data only as long as needed for the purposes described in this policy.

• Email addresses may be retained until you unsubscribe or request deletion.
• Website analytics may be retained in aggregated or anonymized form.
• Citation verification records may be retained in a limited form where needed to improve product reliability, security, or citation integrity analysis. Private document content is not stored by default for AI training.

9. Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent
• Object to certain processing
• Request a copy of your data
• Unsubscribe from marketing communications

To make a request, contact: support@lucidlock.solutions

10. International data transfers

Some service providers may process data outside your country or region. Where required, we use appropriate safeguards to protect personal data.

11. Security

We use reasonable technical and organizational measures to protect your information. No internet service is completely secure, but we work to reduce risk and protect user data.

12. Children

Citation Risk is not intended for children under 13. We do not knowingly collect personal data from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

14. Contact

For privacy questions, requests, or concerns, contact: support@lucidlock.solutions